Tim Buckley-Owen   

Biography - To Follow

Abstract - What do you really want?   How to understand enquirers' questions

If you don't get that vital first conversation with the enquirer right then the whole enquirey can go wrong.   Tim Buckley Owen, author of "Success at the Enquiry Desk", offers practical advice on interrogation strategies you can use to make sure the enquirer gives you the information you need - and stays friendly.