Rachel Cooke  

Biography - Rachel has worked in healthcare libraries since 1987. In 1990 she became Deputy Director (organisation and staff development) of South Thames Regional Library Service (NHS). Since 2002 she’s been Head of Library Services & Knowledge Management at Surrey & Sussex Healthcare NHS Trust, providing library services to all healthcare staff and students in east Surrey and north West Sussex. Rachel has a Masters Degree from the University of Wales.

Abstract - Knowledge Management in the NHS - A work in Progress

In recent years much has been spoken about knowledge management, often with a degree of scepticism; however in the NHS where mistakes can cost lives, the effective handling and use of knowledge is a key building block in the delivery of improved patient care. This talk will provide an overview of the range of KM initiatives that are going on the NHS at the nationally level to the local health organisation; from the very IT to the more people driven; some case studies will be included.